I was reading one of the rewards program boards today and found a complaint about QR saying what’s going on with QR and if it’s going down the drain because today there is no Guess my number, no trivia, no emails and yesterday/today no one responded to their emails. I said this before so let me explain it again:
QuickRewards has been around since 2002 and we only have 4 employees. 2 out of the 4 are really very active (programmer and myself) while other two help out with the Paypal and gift cards. Putting up daily trivia, guess my number game and emails is my task. Others don’t know how to do it. If I am sick or am away one day (Sunday/Monday I went away with my family and unfortunately we had no internet access) and don’t put up the trivia/game/send paid email that DOES NOT MEAN that QR is going down the drain. QuickRewards has gained over 25,000 new members within the last few months because of advertising. This was a huge surprise to us that we didn’t expect and now we have twice the emails to answer daily then before while once again I am doing all the emails myself with no one helping me. We don’t have the money to hire more employees at this time and basic things like this (no game or trivia or late response to emails) can happen from time to time. Most other rewards programs don’t respond to emails for days so if you don’t get your response within a few hours I always tell our members to just resend it again. Not seeing a game up, not seeing a response to an email within minutes/hours is not something that should be a large concern or mean that QR is going downhill.
Just writing this to let you all know that you should consider that we are still a tiny company even though we might look big because of the brand loyaly we gained over the years. We are growing daily, but until we have the financial resources to hire more people please be patient with us about things like one day the trivia is put up late or the game is late and so on. QuickRewards is not going downhill and we are growing stronger and stronger everyday.
We got a huge contract today with an advertiser that no one else has and I can't wait until we announce them to you soon. It will be a new weekly activity for everyone to participate in.
Let me know if you have any questions.