Thursday, January 17, 2008

Why stuff does not credit & what can I do to make sure stuff credits.

Some members email us constantly saying that their offer(s) don’t credit. Even though this only applies to about 2% of our database I still decided to create this guide to help everyone out who has crediting issues.

How come stuff does not always credit?

98% of the offers in QuickRewards do credit. Sometimes the instant creditor gets jammed, but if it does that then it always catches up on what it didn't upload. If there was a crediting issue the advertiser never uploaded your transaction into their report and therefore the instant creditor has nothing to pick up. If you don't see credit that does not mean that it is the instant creditor's fault. I would say that 2:100 members are only having a crediting issue. If we see that specific offer(s) don’t credit for a majority we remove them from the site. Nothing is ever perfect and nothing tracks 100%. If 1 or 2 out of 10 offers don’t credit this isn’t a big issue. Crediting depends on a lot of things and one of the issues in the rewards program industry is that there are many competitors that have the same offers so if you are jumping from one site to another or if your security settings are too high these are the most common reasons why things don’t credit. In addition to that it can be that your computer firewall or software is blocking the cookies or your security is too high. There is no rewards program in existence where 100% of the things credit.


What does QuickRewards do when things don’t credit?

QuickRewards has one of the friendliest policies regarding manual credits. If things don’t credit that means QuickRewards never got paid for the transaction from the advertiser because your transaction never tracked. If shopping does not credit we can always email the advertisers and request manual credit. If freebie offers don’t credit we can’t email anyone since they will never pay for “freebie” offer that are missing, but we can give a courtesy manual credit at our expense(not many sites do that). Of course we can’t afford to keep paying a specific member manually credits if they constantly have errors either. If a trial offer does not credit we try to email the advertiser. If the advertisers don’t respond we always refund the amount you spent on the trial.

Here is a little guide on what you can do to get things to credit:

BROWSER SETTINGS:

1) I highly suggest that you use Firefox over Internet Explorer. It has better results and more secure.
2) Make sure you have the following settings:

Internet Explorer (click on TOOLS on top -> Internet Options -> Privacy (top tab) -> Advanced)

Make sure that always allow session cookies and override cookies box is checked. Also make sure that first and third party cookies are set to allow.
Also you have to make sure that your security settings is not set to high. To do that go to TOOLS -> Internet Options -> Security tab on top -> custom level and make sure on the button it says medium or low.


Firefox (click on TOOLS on top -> Options -> Privacy tab on top)
Make sure everything is checked except for always clear my private data after I close Firefox (unless you want this checked).


3) It is VERY important to clear cookies before doing larger offers or shopping. This way if you use multiple rewards programs or if you use coupon sites to locate coupons they will not get credited for these transactions and you/QR will. You should clear cookies occasionally before using our link or more frequently if you are doing large shopping orders or larger offers. Here is how to clear cookies:

Internet Explorer:
Tools on top -> Internet Options -> Delete cookies


Firefox:

Tools -> Clear private data -> Check cookies box and click on clear private data

Does the email you use to do offers matter?

The email you use to do offers can also play an essential role in if something credits or not. I don’t know why, but lately I seen a lot less offers crediting for those who use Yahoo. I suggest you get a gmail account(GOOGLE). This seems to be the best email system to use not only because it credits best, but because they give you a lot of space. You can get a free account by visiting this link:

gmail.google.com

If none of the two suggestions work please try the following:


1)Firewall/Popup blockers:

Try to disable them, do one offer and enable them back. See if that offer credits. Sometimes firewalls/popup blockers block cookies


2)Downlaod CCleaner.

I heard a lot of members have less problems after downloading it.
“CCleaner is a freeware system optimization and privacy tool. It removes unused files from your system - allowing Windows to run faster and freeing up valuable hard disk space. It also cleans traces of your online activities such as your Internet history. But the best part is that it's fast (normally taking less than a second to run) and contains NO Spyware or Adware! :)”
http://www.ccleaner.com/


3) Do you have Spyware Search and Destroy?

Make sure immunization settings are off. This causing crediting issues too because it blocks cookies

SHOPPING:

If an order does not credit 99% of the time it does not credit because you use a code/coupon not supplied by QR. Email us first to double check if you can use that coupon.



I hope this guide helps out a lot of members. If you have any questions feel free to post them here. If you have other suggestions on what members can do to avoid crediting issues please leave a comment!

15 comments:

David Stroud said...

We have to block some cookies. You may never know what are in the third party cookies to even know if they are safe or not.

Ratings said...

Since some people are having issues. For my self I dount know if its me or slow. I Tring 2 diffrent computers. Is it possible to give us a brake on the loss of points untille the issue is fixed.

Thanks

David

Dmitry said...

Hi David,
Can you clarify what you said. I am not sure what you wrote.

Ratings said...

Well some people are having problems it seems. Its not crediting like it use to. The end of the month is coming and people like my self that are not getting credit or have credit issues cant meet there 25-$50.00 Goal. Can you put a delay on that. I have done offer after offer on 2 systems and iam not getting any credit. Some I have done twice and used diffrent emais.

Thanks Dave

Dmitry said...

Hi David,
Our tracking is working the same way it always worked. There is no more $25/$50 goals since tokens don't expire.

Ratings said...

IS QR Down? Cant get your site to work.

Slingshot377 said...

Very good guide! I might port this version to my blog instead.

By the way, if you are very conscious then I would navigate to your cookie folder (eg. Docs and Settings>Application Data>Mozilla>Firefox>Cookies) and check to make sure the cookie does indeed show up when you click an offer. Also, make sure every page while completing the offer loads fully and leave the final confirmation page open for a minute or so.

nanja said...

I made 2 large shopping purchases in November 2007 One from target and one from Circuit city I sent verification of these purchases 2 or 3 times already because Ive never gotten credit or even a response to my inquiries What do I need to do to get my credit???

Dmitry said...

Hi nanja,
If you don't get a response from us within a few hours that means we never got your email. Please send it using an alternative email.

nanja said...

To what email address should I send the info to??

Dmitry said...

support@quickrewards.net

nanja said...

well I again sent email out to support@quickrewards.net and have not gotten a response about my problem of no shopping credit This problem dated back to 3 months ago and still not resolved I participated in the test for comcast customers with sending out a test email I got a response back from quickrewards@yahoo.com Should I be sending my shopping credit problems to that address??

rainny said...

Just a heads up, it might not belong on this section but, the trivia didn't credit today. My daughter does this also so I called to see if she did her clicks and trivia and she said hers didn't credit either. I give up trying to even refresh a page for the 6 hourly clicks. they never open anymore. Sorry if this is posted in the wrong place, but is said whats not crediting. didn't know if that just meant sign ups or anything else that doesn't credit.

tandt95 said...

WELL HERE WE GO AGAIN. I SWITCHED TO FIREFOX LIKE YOU SUGGESTED AND THE FIRST THING YOU KNOW IS I GO TO DO A GREENFIELD SURVEY AND IT TELLS ME I CAN ONLY DO THAT SURVEY WITH IE.THEN I DO A GIVE YOUR 2 CENTS SURVEY AND DON'T GET CREDIT.I HAVE DONE THE ORENCIA OFFER 3 TIMES AND THE NEXIUM OFFER 3 TIMES AND HAVE NOT GOT CREDIT YET. WHAT ELSE DO I DO?

tandt95 said...

WAS THERE NO TRIVIA TODAY? I THINK SOME THINGS SHOULD BE MANUALLY CREDITED OR FIND OUT FROM THE SPONSORS WHAT'S GOING ON.AND ON THE DAILY CLICKS PAGE THERE ARE CLICKS THAT SAY YOU CAN DO THEM EVERY 8 HOURS BUT THERE IS NO BANNER AND THERE IS NO "DO OFFER" BUTTON. HOW AM I SUPPOSED TO DO THEM IF IT DOESN'T SHOW UP?